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Faster Contactless Checkout
This App Has 2 Sides
Customer Facing (iOS)
Employee Facing (Android)
CONTEXT
COVID-19 has impacted the world and dramatically changed the retail landscape. Retailers have to adapt their business models and in-store experiences to account for changes in shopping behavior and habits.
Retailers are transforming their in-store experiences to:
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Minimize contact
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Boost trust and confidence for in-store shopping
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Offer quick in/out shopping benefits
As regulations for Covid eased and in-store shopping started to return, DSG acted swiftly to provide alternative solutions for customers who wanted a quick, safe, and socially distanced way to shop.
Role:
Responsible for employee facing Android mobile experience. Also assisted with design for customer facing iOS mobile experience.
Team:
Enterprise initiative involving several cross-functional teams and departments, such as, Technology, Store Operations, Marketing, Executive Leadership, Human Resources, Finance, and many more.
Design:
Joint effort with other designers to create a seamless contactless shopping experience between customers and employees. The employee experience involved different interactions and system statuses. For example, login interactions, notifications, mobile keyboard interactions, and error messaging.
ROSTERSIZE
Store Traffic Counter
CONTEXT
States had set public use guidelines and capacity limits for retailers and other businesses as a protection measure for customers and employees. To comply with local and state regulations, DSG had to implement capacity limits and control store traffic.
Role:
Improve usability and the visual aspects of the user interface. Initially, the design was created by an engineer and it functioned well. However, there were issues with certain usability heuristics and design aesthetics.
The product had already been released and in use when I arrived to assist.
Team:
1 PM, 3 Engineers
Design:
The goal of the solution was to provide users with the ability to quickly keep track and count store traffic entering and leaving the store. Another goal was to enable users too quickly comprehend information on the screen and interact or make adjustments as necessary. Finally, the learning curve for the solution needed to be minimal enough for a first day employee to pickup and use.
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