SLaM QUICK SUMMARY
This view is a high-level summary of the project. Please view the complete story to see more details.
Role: Responsible for the entire user-centered process from research to executing a solution based on research findings and user testing.
Team: 1 PM, 1 UX Designer, 4 Engineers
Problem:
Pre-Covid - Optimize in-store scheduling for 800+ stores and 30,000+ employees to place the right teammate, in the right place, at the right time.
During Covid - Improve workload planning at a corporate and store level so stores don't feel overwhelmed with tasks, and have the ability to execute tasks while also engaging customers.
Solution: Created an application to forecast and mitigate store workload so Workload Planners can be more proactive with workload decisions.
User: Workload Planners. They are responsible for forecasting and mitigating workload risks sent from various departments that impact store teammates and their workload.
Disclaimer: Due to the type of work domain, I'm limited in the amount of work I can display publicly.
Research: Comparative Analysis, Field Studies, Interviews, Usability Tests.
Some Challenges Faced: Covid causing team to pivot, real vs. assumed problem.
Some Solutions Created: Discovering the real problem based on research. Application with enhanced visibility and transparency.
Design: Informed by research, testing, and feedback, the design solution led me to create a desktop application. The application took current company workload and planning elements, and enabled the user to view current statuses, future workload, and potential risks so workload decisions could be made proactively.
Results: Users adopted and enjoyed the solution and the future direction of the application. Unfortunately, the project was halted due to enterprise level challenges centered on processes and procedures from various departments.
Artifacts: Click here to see sample documentation from the project.